A number of our products are entitled to VAT Exemption, these products are indicated on our website with * Vat relief has been applied to this product, this means that the products have been priced EXCLUDING VAT, to claim VAT you must declare that you are chronically sick or disabled and that you are receiving the goods for your personal use.

At the checkout please tick the VAT relief box to confirm that you are eligible to claim VAT relief for the product, another text box will open asking you to input your condition e.g Arthritis, once you have done this click save, this will automatically complete the declaration, there is no need to complete any additional forms or send further paperwork to our office - it's that simple!

We do understand that sometimes you are ordering such products on the behalf of a chronically sick or disabled friend or relative, in this case you can declare the VAT Exemption on their behalf.

If you do have any questions in regard to your eligibility please contact our freephone customer helpline on 0800 7319340 where we will be happy to help.